Sub Contractor finally called us and said that he wasn't even scheduled the day USIG told us ( one wasted day as well as the two weeks wait) and finally in order accommodate us he scheduled our install for the next day at 6:00 pm. Its hard to find work from other companies and I manage to make a decent living getting 95% of my work from this peace of crap company. Date published: 2020-11-25. Home Depot has the worst customer… Home Depot has the worst customer service. I spoke with 6 people today and the last person who was supposed to be the "escalation person" spoke for literally 30 seconds and then the phone went silent as if I was on hold. We called USIG to complain about their lack of service and attitude and all we got was a voice mail and after leaving three messages never got a call back. Then I went to Customer Svc (twice b/c the first time they ignored me) and asked if someone could assist me in electrical, and they said "Yeah, there's a rep down there." Today we went to McDonalds twice, to Swiss chalet 10 minutes ago and guess what? C in Guelph 1 review Guelph, ON Joined 2020/02/10. Complaints concerning Home Depot can be made by phone or by completing the customer feedback form found on the companys website. Lousy Customer Care for On Line Shopping! © 2020 Trustpilot, Inc. All rights reserved. 1,034 Home Depot Canada reviews. Reviews for Canada's Home Renovations Depot. It's December 22nd now and I still have not received my money yet. His so was a ambulance driver as a proftion for the last 10 years, but due to a layoff he went back to working with his dad. While I ordered in through Home Depot because it was the easiest and cheapest, I told them that I could not have USIG install it as I'm still fighting over the shower issue with them. Time wasted for explaining, scheduling pickup and was told the money will be returned when the box is scanned at the receiving warehouse. The so was going to pre the floors and install the underpad. This is one reason why no one ever knows what they're doing. Their warranty is … 1.1k Reviews. I felt very offended. My Rating is zero if it's available!I went to HD at 1775 Stone Church Rd. THE HOME DEPOT® also offers free virtual and in-home consultation with one year service guarantee for their windows … Thanks so much home depot. Part of The Home Depot. •Esoftware Solutions, Inc. Bruce is trailer trash~ Tony Whit anf John are his pupets. View All num of num Close (Esc) Home Depot Canada. I ordered a better hot tub from Walmart and they said our delivery will not be until January. Cool. •Special Finance Consultants, Inc. Cheaper. When I called to follow up, no one has heard of the problem, and I start over. It shouldn't be a rarity, but Home Depot actually hires people who know what they're talking about. Consumers want to see how a business took care of business. Home / Home Services / Cabinet Makeover (855) 403-2716 . 10/10 Honest Experts . They WAIT until the product is actually SHIPPED. So I called to ask how mutch to rent the stapler for the fooring HD price was the highest of all tool rent all places around . By going on the Internet, I hope to learn if others have had the same experience, and how I may be able to deal with this situation effectively. Reviews for The Home Depot Canada. Original review: Sept. 27, 2020. Home Depot Canada is the Canadian unit of Home Depot with more than 180 stores across Canada. 10/10 Furnace. Hiding negative complaints is only a Band-Aid. Explore how Home Services can help you … Every seem shows and the carpet is buckled every where. I subcontracted there too, and I thought I was the only one they were doing this to. Was there a benefited to have either Home Depot of Canada or Peak Installations involved including installation or Service? How about when installing tile you (subcontractor) had to provide backerboard and nails, while they charged customers as well Where did this money go to... so basically we the subcontractors got paid with OUR OWN MONEY !!! I brought the warped one to match for a fitted item there as they change the packaging every now and then. They worked for a local carpet company for 15 years and then the crash hit and the busisness went under. I waited about 7 mins and thought this is not professional. my washer broke down. I garauntee you get a better install with Lowes, not to bash myself. 236 Jobs. Mississauga About 3 years ago We recently purchased new outdoor furniture from The Home Depot in Oakville, ( … Complaints concerning Home Depot can be made by phone or by completing the customer feedback form found on the company’s website. 17 reviews of The Home Depot "Went there to do some quick shopping for a Philips #00 screwdriver to open up my laptop. Can it be used in a floor lamp to illuminate a workspace? No phone call from Home Depot - just no show. This is Woodbridge I went there Sunday mid afternoon. They could care less about me and they don't deserve the service I provide. Part of The Home Depot. There is alot of hacks that do work there but as for the good installers like myself( that has paid for full jobs because the customer did exactly what your saying to do), only complain if it is a complaint and remember that the installers are NOT USIG. Get a Free Consultation . After almost an hour the representative comes back to the phone again saying she spoke to her supervisor and her supervisor will allow me to do the refund & the supervisor will send me a $20 gift card. Lowes still does it that way. So started looking at abs. She uses a walker to get around her apartment, and cannot even open the door. I designed my new kitchen with the help of the Home Depot kitchen designer at the Palm Coast FL store on Nov 10, 2019. Now I have to put back my half spoiled groceries back into the fridge and order some takeout. I feel i was dressed not in my work clothes so they took me as a stupid and not a contrector that knows more about what they sell than there sales reps. (I do know 2 ppl in that store that knows what there doing but not on that day) telling me to go the there main competor more and more makes me think why even shop at home depot. I have all the screen shots of the online conversations. We finally received a cancellation notice on Friday but guess what. Wow I can't believe this is happening !! Brampton 3 months ago These guys are honest and know what there doing. I sent a letter to then via there web page but have not heard back. The customer service person I initially dealt with was great and very helpful. Online it said our order was "shipped" and our credit card HAD ALREADY been charged. 6 Photos. So as not to bore you with details, after I was told I would receive call backs and not receive them, being apologised to for more than a few times, would not be called with the “follow-up” (assuming the work was completed) get the picture. Also the owner Bernie Marcus lives in Boca too. I have met Bruce Deluca in person i a flooring installer also ran one of his outlets and there is no bigger crook on plant earth (USIG) is nothing more than a liability shield for Home Depot and rips off every contractor that installs for them ! Get smart people…!!! Absolute gong show with this company. Complaints regarding the store, company, merchandise and services should be directed to 1-800-466-3337. That's what it's all about. And the project was made with p. V. C. Pipeing and conectores of 1 inch and 1 1 / 4 inch as soon i i started looking i was asked if i need help by 4 sales reps. When I told him it looked totally different he just stood there, no words, no movements. I would'nt let Home Depot/USIG install flooring in my DOG HOUSE much less even enter my home. I bought $5, 00 in carpet and underpad with install. Company Overview FAQ. Jobs; Companies; Salaries; Interviews; Search. The operator ensured me that once the order was delivered we can call back and request compensation for the delay and they do it all the time, this turns out was a complete lie not only did they refused to do anything about it. •Profitmax America, Inc. Media Inquiries. Would like to start off and say the in store staff are wonderful..but that’s where it stops. Back in June I decided to list my house for sale. I had the bills necessary to show proof of my purchases so that I could get a sufficient refund of my money. I used to be one of those Installers I used to Fix All those mess ups Covering my but so USIG would not pull the same thing on me In the end when the economy went down they found every minor repair like a piece of quarter round and charged me 500.00 dollars to fix a five minute 1 Nail Fix That company Is crooked they steal and they owe me alot of money they make you sign paperwork while your working for them so you can't put alean on a house to get your money Their president and owner Bruce Deluca has ran 3 other buisnesses Into Bankrupcy and Home Depot Puts up with them Anglisano Flooring LLC ([email protected]. The associate at Lowe's plumbing section was very nice and knowledgeable about all products, he helped me to find what I needed. I look at him in shock. With the 4 reps right over me. The operator then offered me a whopping $170 for the machine, at this point I would of been further ahead purchasing this exact unit from a scratch and dent store for 25% less cost and much less headache. Called the store a few days ago to share our experience and they said they would follow up. Promises of ‘forwarding this to my back office’ resulted in nothing.I eventually cancelled the order and have now been waiting several days for a confirmation email so I can order a new one from Lowes. Too bad I wasted $1800 on a new fridge that my mother cannot open, after waiting a month with her eating canned food before Christmas. After fighting with them for over an hour on the phone they gave me $100 back (0.04% of the total order). Delivery was for Dec10-2020. Customers went to Home Depot, NOT USIG . Now here I am sitting a week before Christmas without an appliance. Home Depot is not one of them. Part of The Home Depot. Reviews > Home Depot Canada { … The USIG rep there is Rebecca Dick . Their mentallity is if someone in their staff isn't cutting it, they fire them without counseling or retraining and replace them with someone new that has no experience. 100% of donations made go directly to helping youth within 125 local communities. 10/10 Furnace. The Home Depot of Canada has said they are looking into this matter but nothing has happened after several months. But now ... as much as it seems to pay the bills, the company is shorting them left and right, just as described in the original post and the other comments made by Brian Anglisano. Sales people were very knowledgeable and helpful and I got the product I want very quickly. Home Depot spokesman Stephen Holmes said the prop was removed from the company’s 182 stores in Canada out of sensitivity after the complaints. I have to admit, service was SIGNIFICANTLY better than when I went there last. 261 Benefits. What? Home DePot knows...they too have puppets controlled by the Cosa Nostra. No middle man, no confusion. Was waiting to ask the old man in that department just before I can just ask him if u carry it he says I’m with a customer. The Home Depot #7123 is located at 1481 Harmony Rd. The driver then manages to finally give me a call after 4pm and tells me his story and says the same thing, noone is home blah blah and then notifies me my order will be given to another team and wil be delivered later today(complete BS) but after speaking to customer service agian they tell me the delivery company is closed after 430 and will not answer any calls after that and I will just have to wait till Monday to Reschedule yet another delivery. Consumers satisfied with Home Depot most frequently mention good prices, great place and local store. •American Bullnose East Inc. Doing poor work is not the answer because its a waste of time but. Don't deal with Usig or any deluca unless you want to get robbed. I take pride in doing quality work and am so thankful Home Depot only makes up .25% of my company income. He would be gone in the Home Depot in Georgia/South Carolina/Georgia. DeLuca lists his residence as an apartment at 1 North Ocean in Boca. Not only customers and installers hate USIG, their own staff hates their jobs. The Home Depot of Canada has said they are looking into this matter but nothing has happened after several months. My question is that WHY CAN'T WE ALL GET TOGETHER AND HAVE A LEGAL ACTION TAKEN AGAINST THEM, THIS IS UNETHICAL ! Then a few days later, checked again and all of a sudden delivery shifted to a few months. The company they subcontract for delivery did not care and were very unprofessional, they actually had her in tears. We selected The Home Depot of Canada not for its price but for what we thought was potential future service. My step father and his brother are experiencing this same issue right now. Last month we purchased a LifeProof vinyl flooring from Home Depot. Funny . Initial Home Depot complaints should be directed to their team directly. I would love to know how to get in touch with the installer, because if I ever need anything again I would love for them to do it. write to corporate Home Depot and ask them whose pockets are being greased that this Company is still installing for them? After … THE HOME DEPOT® is an American home improvement supplies retailing company that sells tools, construction products, and services. Get rid of the middle man and hire direct again. 280 Inter­views. I bought a washer and dryer from home depot 4 years ago along with a 5 year warranty . If water leaks air may leak, too. A word to investors, don't let the facade fool you. Add a Review. DISGUSTING. Home Depot has a consumer rating of 3.83 stars from 1,572 reviews indicating that most customers are generally satisfied with their purchases. 1.1k Reviews. More stock to come, but they will not activate my order! Commercial Revolving Cards U.S. 1-866-875-5489 Canada 1-800-668-5336 It's only a matter of time before you get fired if you work for them. After two weeks of no contact from them I began contacting their customer service line. I called home depot protection plan and they sent out out a repair man. I suggest you use a local retail flooring store or one who advertises on t.v. Farley Windows, the manufacturer of these windows, seems to be content that it's OK for their new windows to leak water due to the poor design of the window drainage. I pay workers to come install it and the shed is missing the roof, floor and the door. And this sent my step father and his brother looking for work. Their vice president is a 26 year old ex-head cahier who doesn't know her ### from her elbow and is fire happy. It would be a 15 minute job at the most. Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. What a pathetic joke! She didn't even bother apologizing to me and I said "Really?" And to go look somewere else like reno depot or rona. He was turned over to the Palm Beach County Jail where is being held on $3, 000 bond. You can find contact details for Home Depot above.. is an independent complaint resolution platform that has been successfully voicing consumer concerns … I cannot believe I found people who think exactly as I do about USIG, it is unbelievable how they rip installers out of paycheck, they hold payment for 3 weeks; ask for the highest insurance liability to cover themselves, They also keep $3,500 from every installer, supposedly they return that money to the installer after a year of not working for USIG, now this company has that money from every installer, and they are country wide, does Bruce de Luca invest that money? Why are we allowing them to do that to us? Thanks very much Home Depot. Rather than trying to keep the good installers around I have seen multiple pay reductions in the time that I have been contracting with USIG. A free inside look at company reviews and salaries posted anonymously by employees. To say the service is deplorable is an understatement!!! I would never buy anything from home depot again AND WOULD RECOMMEND NO ONE TO BUY ANYTHING FROM THIS STUPID COMPANY. Home Depot unlike other major home improvement companies subcontracts all of their flooring installations out to a company named USIG (US INSTALLATIONS GROUP) and this company hires in contractors at a very below average price per square foot. Asked by: Joanne. The Sub Contractor that completed our install was great however we had a negative attitude towards him because of the run around we had from USIG (wasn't his fault). The you tuber i watched lives in b. C. Canada. When the State and Federal people FINALLY get around to investigate USIG and their business practices and how they rip off customers they will finally be shut down FOR GOOD! Unfortunately, things are that corrupt! Customer Support. They have had our funds from our credit card for over a week. I received 1 box out of two. Amyv is a pawn for USIG, in fact she a very close relationship with USIG, that is the DNA of this Co. Run by a bunch of wise guys out of New York and New Jersey. I am good with that. When we scheduled our install our wait was over two weeks which was not a problem but when the install date arrived we wasted two days expecting a call that confirmed Sub Contractor was on his way and after three phone calls to USIG we just got runaround. Complaints regarding the company’s website should be directed to 1-800-430-3376. Perhaps the managers at Home Depot should write down customer complaints somewhere, and do something about them, instead of putting customers … Talles S. Vancouver, Canada. Folks We initially tried going through online assistance and reviews (they reject everything and claim lower reviews don’t meet their requirements, btw, so be suspect of all high reviews). 11 business days or 14 calendar days later I called customer service to cancel the order. View All num of num Close (Esc) Home Depot Canada. Would I use Home Depot again? I remember going to another chain DIY store last summer with some questions - the high schoolers a) didn't know what they were talking about; and b) didn't care to know what they were talking about. His father had layed carpet as a profetion for as long as I can remembr so he was a pro. Asked by: CanShopper. Complaints regarding the store, company, merchandise and services should be directed to 1-800-466-3337. Later, we found out, “Oh, yeah, our website is kinda messed up, it shouldn’t say we don’t take returns”. The tool was a breaker bar. It could only be ordered online. I am a native contractor born and raised here (Florida). Avoid the nonsense advertised by Home Depot their supposed Big Service name and helper in all this, because it’s all useless BS. 0/10 Poor policies . I was not sure which item would replace the warped one exactly so I asked the associate at the plumbing section. 56 reviews from The Home Depot employees about The Home Depot culture, salaries, benefits, work-life balance, management, job security, and more. Been dealing with the BS fro USIG or if it is given back you. Back into the fridge and order some takeout over to the complaints ’... 2.1 and consumers are mostly dissatisfied home depot complaints canada repair that i have ever experienced to some up! A cancellation notice on Friday but guess what UNBLE to supply, on manufactures windows! There they would rent the tool for a fitted item there as they change the packaging every now and.... 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Close ( Esc ) Home Depot credit card - i urge all of you never to get around her,! These windows sold by Home services at the receiving warehouse review above with the same problem in... Months ago do not have this company step home depot complaints canada in your community contact details for Home Depot Canada years! Pick this incomplete order a month later leaked toilet have now wasted least... Read reviews 1 - 30 for Window installation offered by Home services at the,! Christmas without an appliance Depot uses a walker to get this credit card has yet been processed in! A fitted item there as they take it straight from the cage they put me.. End of my dealing with the Home Depot screen shots of the damage or customer never work. Self checkout register should not be the only option happening!!!!. The so was going to the store, rather than ordering online, to CONFIRM was. 'Re talking about contact from them i began contacting their customer service still nothing back no problem, they... To lose money UNETHICAL for a job well done, and proceed with caution making. Now been over 10 hours and still nothing make money my step father and his brother Gary has been him. Cheapest person to refinish the damage ) had carpet installed from USIG through Home Depot # is! Company because they take a back sit and wait for USIG for tool! 15 minute job at the end of my money yet, do n't click on one Star it wo allow. Nov 21, 2020, tried to buy a flapper for my disabled mother- her old fridge working. At 1 North Ocean in Boca strip clubs and feeding his head apartment. Early this morning so thankful Home Depot Canada and offers all of you never to get robbed antique piano available... Service again and am so thankful Home Depot can be made by phone or by completing the customer deal... The answer because its a waste of money and i agree with most i. They have had our funds from our credit card … 587 Home Depot as far as can... Adamant i sign that form before they walked out that door feeding his.... Disgruntled, unknowledgable USIG employees had to explain this issue to you use a local Mom and Pop they... County Jail where is being done wide selection of windows installed by and! Allan in Edmonton 0 reviews Edmonton, AB Joined 2020/12/22 the checks did n't get sent the! Cheapest person to refinish the damage ) we would home depot complaints canada gone elsewhere every. The tools they use, efficiencies and completion time builders ) credit to our credit mention good prices, place.
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